Refund policy
Return & Exchange Policy
We create every piece with attention to detail, and we want you to love your purchase. If you're not completely satisfied, we offer hassle-free returns under the following conditions:
Eligibility for Returns:
Items must be unworn, unwashed,
and in original condition with tags attached.
Returns must be initiated within |3]
days of delivery.
• Final sale items, limited releases, and custom pieces are non-returnable.
How to Start a Return:
1. Email us at
[support@heavenatlast.com/ with your order number and reason for return.
- If approved, we'll provide return instructions.
- Ship the item back within |31 days of approval.
- Once received and inspected, we'll process your refund within [3-5] business days to your original payment method.
Exchanges:
• To exchange for a different size or color, place a new order and return the original item.
Return Shipping Costs:
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Defective Items:
• If you receive a damaged or
incorrect item, contact us at
Lsupport@heavenatlast.com within |3l days, and we will make it right.
For any questions, please reach out to our team at lsupport@heavenatlast.com/ or [+14313387812].
Thank you for being part of Heaven at Last